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Công ty Schlumberger - Tuyển dụng Chuyên viên hỗ trợ

  • Ho Chi Minh
  • Experienced (Non - Manager)
  • Permanent
  • MBA
  • 1 - 3 Years
  • Negotiable
  • Oil / Gas, Human Resources
  • 1
  • Unlimited

Job Description

  • Location: Petaling Jaya, Kuala Lumpur, Malaysia.
  • The Employee Support Specialist acts as a first point of contact for employees and HR staff on queries regarding, but not limited to, compensation, benefits, HR policies, procedures and HR Information Systems (HRIS). He/she resolves the request per the established procedures and is responsible for providing accurate responses and timely turnaround for all queries.
  • Provide rapid, high quality and validated responses to all queries and request from employees, managers, HR function as well as other functions.
  • Create a positive customer support experience through problem understanding, communicating promptly on progress and engaging customers with a courteous and professional service attitude.
  • Take ownership for queries and be responsible for case opening and closure (end-to-end and provides a first and final point-of-contact for the employee/manager initiating the query.
  • Coordinate internally per defined procedures and use HR knowledge management tools to respond with resolutions, quickly and accurately within the established service level agreements and KPIs.
  • Deliver data analytics to create insight on employee queries and development of recommendations/action plans to improve overall employee support and satisfaction.
  • Participate in the implementation/roll-out of any new campaigns, initiatives, policies etc. as part of global or local strategy.
  • Frequently review and update the Knowledge Base, Standard Work Instructions (SWI), internal procedures and guidelines.
  • Conduct research, analyzes data, provides ad-hoc reports and presents feedback on assigned projects when required.
  • Ensure compliance with the Data Privacy & Protection Guideline and relevant legislation.
  • Identify and participates in continuous improvement initiatives.
  • Successful Employee Support Specialists are excellent communicators, have a good customer service attitude, enjoy solving problems, able to work under pressure and are good team players.
  • The Employee Support Specialist reports directly to the Team Lead.

Job Requirement

  • Bachelor or Master degree in Human Resources, Behavioral Science, Psychology or equivalent degree qualifications.
  • Minimum 2 years’ experience in Human Resource Business Partner or Employee Support roles.
  • Strong proficiency in Microsoft Office (Excel, word, PowerPoint, etc).
  • Excellent command of English required (verbal and written).
  • Additional languages (e.g. Mandarin, French, Arabic, etc.) is highly desirable.
  • Excellent communication skills.
  • Contact:

 

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