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SUN LIFE VIỆT NAM - INTERNSHIP OPPORTUNITY 2019 - 2020

  • Ho Chi Minh
  • Student / Internship
  • Freelance
  • Bachelor
  • Not required
  • Negotiable
  • Sales / Business Development, IT - Hardware / Network, IT - Software, Customer Service
  • 7
  • Unlimited

Job Description

  1. Digital Marketing:
    • Manage Brand website and owned digital assets (Facebook Fanpage, Zalo, Instagram…).
    • Create & manage digital campaign to enrich social channel content & increase number of visitors, fans and leads.
    • Contribute to and develop long-term marketing plans and strategies.
    • Analyze marketing performance of product line, recommend and assist in developing marketing activities/programs including sales driven and brand building to meet brand sales target.
    • Control and optimize marketing cost, keep tracking & report status of all initiatives between Sun Life Việt Nam and Regional Office.
    • Collect and analyze competitors’ marketing activities.
    • Assist with PR activities (press releases, PR news…) and events sponsored by the company.
  2. Client Experience Marketing:
    • Assist in marketing and advertising promotional activities (e.g. social media, direct mail, client promotion, web).
    • Participate regularly in brainstorming sessions for the development of marketing campaigns, and take detailed notes of meetings.
    • Perform market analysis and research on competition.
    • Support the marketing team in daily administrative tasks.
    • Prepare promotional presentations.
    • Help distribute marketing materials.
    • Help organize marketing events.
  3. IT Helpdesk:
    • Provide first tier IT support, prioritization, triage, documentation, and status for users’ interaction to the Help Desk.
    • Maintain appropriate coverage of the Help Desk phone line to provide proper response to user needs and inquiries.
    • Prepare daily reconciliation of the outstanding requests/tickets, as well as compiling and timely distribution of the statistics.
    • Accepts additional tasks as assigned, including but not limited to assembling workstations, imaging computers using ghost process, ordering hardware/software.
  4. Distribution Administration  & Support:
    • Administration Support: Manage record of distribution objects, such as agency channel, advisors, agency managers, agency development, partnership distributions, bancassurance…; manage training record; manage distribution hierarchy…
    • Event Support :Organize distribution/company trips, events; support sales activities; manage promotion items.
    • Reporting Support :Prepare various kind of business reports, calculate contest result & distribution compensation schemes, provide queried data.
    • Project management Support : Monitor & manage division/department initiative/project; prepare requirements & conduct system UAT; review & improve department business processes.
  5. New Business:
    • Handle the administration of new business applications on system.
    • Review and ensure applications/ member-related information are complete with 100% accuracy.
    • Arrange for required premiums to be paid, ensure accurate billing and allocation of premium/contribution on the system.
    • Correspond with Sales on required policy or member information.
    • Prepare application files for hand-over to Underwriters. Correspond with Sales on required underwriting information, as delegated.
    • Monitor daily pending applications and ensure follow-up is in order.
    • Scanned documents are complete before moving to online storage.
    • Report production issues promptly following the Incident Reporting Process.
  6. Call Center:
    • Make calls to clients to verify information, take care of client and make other assigned calls using well script.
    • Responds to simple customer calls, answers questions and completes any appropriate transactions.
    • Coordinate with relevant departments for back-end support. Ensure productive partnership with all departments.
  7. Policy owner Services:
    • Perform all transactions of individual and group policy with high accuracy.
    • Joint in creating test plan/test case.
    • Propose enhancement to the processes, reports of policy owner services in order to decrease turnaround time and increase customer experience.
    • Coordinate with IT to fix defects of team.

Job Requirement

  1. Conditions:
    • 3rd-year undergraduate students.
    • Have recommendation/Introduction letter from University.
    • GPA of 7.0 or above.
    • Have full time or part time working (half day).
    • Have a good attitude.
    • Have a good communication (prefer English proficiency) and MS Office literacy.
    • Be self-motivated, energetic, innovative and team player.
  2. Benefits:
    • Be supported with monthly stipend: VND3.000.000.
    • Gain knowledge, experiences and skills from real work- life experience.
    • Build your professional network during the program.
    • Receive Certificate of Internship at the end of the program.
  3. How to apply: Please email us at your CV and a copy of university transcript to: VN_careers@sunlife.com.

 

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